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Medford & Grants Pass, OregonCall 541-608-2595Request an Appointment

Everything you need to know

Patient Resources

Forms, preparation guides and answers to the questions patients ask most often before and after surgery.

Before you arrive

Your first visit

When you come for your appointment, please remember to bring the following:

  • Driver's licence or a valid ID
  • Insurance information
  • Referral letter, if one is required
  • Reports, X-rays, MRIs, CT scans and any other relevant information
  • A list of your current medications

Appointments

Cancelling an appointment

Telephone the office during business hours and allow at least 24 hours' notice, so that we can offer your appointment time to patients on our waiting list.

We recognise that your time is valuable and we make every effort to run on time. Occasionally emergencies arise, or a patient requires a little more time, and this may cause scheduling delays beyond our control. We apologise if we keep you waiting.

Preparing for surgery

Preoperative information

After surgery

Postoperative information

Rehabilitation

The rehab programme after shoulder surgery, phase by phase.

Prehab

Preparing the shoulder before surgery to improve your recovery.

Travelling for your surgery

We offer concierge care for patients travelling from out of region and from abroad. Dr. Denard and Dr. Phillips have treated patients from all over the country as well as Canada. Our team is happy to assist in coordinating your travel so that you and your family have a smooth experience.

To become a patient or get a second opinion, call us on 541-608-2595 or contact us to set up an initial video consultation with either Dr. Denard or Dr. Phillips. Most telehealth or video consultations are covered by insurance.

Insurance and self-pay

Oregon Shoulder Institute accepts all major insurance providers. Please call our office with any insurance-related questions.

Oregon Shoulder Institute is also committed to honest, transparent pricing. Cash prices are for self-paying patients only. Patient costs are all-inclusive, covering the facility, surgeon and anaesthesia fees. There are no hidden costs.

Telehealth appointments

A virtual visit, or telehealth visit, allows an evaluation through video conferencing. This lets you connect with a physician and obtain an evaluation without coming into the office. A virtual visit is particularly useful for obtaining an opinion from a provider outside your normal area, or for patients who would otherwise travel a long way to see a doctor.

Still have a question?

Our team is happy to help with forms, insurance or preparing for your visit.